We are here to help

How can we help?

Contact Leodots Technologies at contato@tvfolio.app.

Email support

Support replies will come from contato@tvfolio.app. This version of the app has an English interface; the names below match the buttons displayed.

Problems in the app

Describe what happened, your TVFolio and iOS versions, and the steps to reproduce it. Include a request identifier if one is shown. Avoid sending your complete personal history when it is unnecessary. Never send passwords, login codes, or tokens.

Email login

On the sign-in screen, choose Continue with email to sign in or create your account. Registration requires confirmation using the link emailed to you. If you forget your password, choose Forgot password. Open confirmation or recovery links on the same device where you started the request and complete the process in the app. Check your spam folder and request another link if it expires. Support never asks for your password.

Privacy and deletion

To delete your account, tap your avatar to open Account, enter Settings, and choose Delete account. Read the confirmation and tap Delete account again to finish. This action is permanent and discards changes that have not yet synchronized. If the app asks you to revoke Apple access manually, open your Apple account settings and remove TVFolio from the list of apps using Sign in with Apple. See also Apple's official instructions for managing this access. This does not replace deleting the account within TVFolio. If you cannot access your account, contact us so we can verify your identity and guide the request.

Comments and safety

Use Report in a comment's menu to submit a report. Block user hides that author's comments from you; Settings → Blocked users lets you unblock them. Our operation reviews pending comments and reports. You can also report abuse or appeal moderation through the support email address.

Trakt

The connection is optional. In Account → Settings → Trakt, Connect Trakt starts the connection and Sync now requests synchronization. To stop the integration, choose Disconnect and confirm. Disconnecting preserves your TVFolio library. Deleting your TVFolio account does not delete your Trakt account or history. If an import shows an error, send support the displayed message and approximate time; do not send tokens or your complete history.